The 2023 Store and Department Managers Survey Results | February 6, 2024

Doug Madenberg is Chief Listening Officer of The Feedback Group.  For 25 years, Doug has been providing supermarkets, food distributors, and industry associations across the United States with strategic research guidance.  Doug was the first to work with grocers to measure experiential feedback through the Constant Customer Feedback™ (CCF) program and was a pioneer in helping food retailers and suppliers measure their employee culture.  A trusted analyst and presenter, Doug is also co-author of Feedback Rules! published by Brigantine Media as part of their popular Rules! series.

Harold is a graduate of the Wharton School at the University of Pennsylvania and holds an MBA with honors from the University of Chicago.  He has been the president of a company with 1,000 employees and 14 stores and was a franchisee of a 3-unit, award-winning family restaurant group. 

For the last 34 years, Harold has been the featured speaker at the food industry’s most popular events.  He has created 30 top rated seminars and written 4 books.  He has also created and currently facilitates nine industry related share groups.

Harold is a proud father of three, grandfather of two, and lives in Virginia Beach, VA with his wife, Deanna.

Harold says, “I’d rather see the audience taking notes than to hear their applause.”  This remark speaks to his intense desire to make a meaningful connection with his audience, which is his ultimate objective.

Steve Markenson leads FMI’s research & insights practice. Markenson is a market research executive with 30 years of progressive experience in his field – from research assistant to president of a full-service national market research firm – and his diverse experience includes research design, information/data collection and analysis and strategic planning.

In his role at FMI, Markenson oversees the research & insights practice at FMI, specifically the study design, survey fielding and efforts with outside knowledge partners and FMI subject matter experts. He leads the discovery process on the latest industry trends and operational insights that champion FMI as a credible voice of the food retail industry.