Store Operations Series: Soliciting Customer Feedback...Keeping Your Ear to the Ground! On-Demand

Recorded On: 11/07/2023

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An expression from years ago meant as advice for people to prepare for what may be coming their way in order for them to be better prepared.

The expression could apply to retailers today in a somewhat different sense. “Keep your ear to the customer.” Hear what they are saying and change accordingly, in order to be better prepared for the future.

This digital seminar showcases 10 effective and affordable ways retailers can listen to their customers. By implementing at least three “listening programs,” operators will stay in better touch with those who will decide how and where they will shop.

This will be a strategic session for company executives and store management.

Harold C. Lloyd

Executive Consultant

Harold Lloyd Presents

Harold is a graduate of the Wharton School at the University of Pennsylvania and holds an MBA with honors from the University of Chicago. He has been the president of a company with 1,000 employees and 14 stores and was a franchisee of a 3-unit, award-winning family restaurant group.

For the last 34 years, Harold has been the featured speaker at the food industry’s most popular events. He has created 30 top rated seminars and written 4 books. He has also created and currently facilitates nine industry related share groups.

Harold is a proud father of three, grandfather of two, and lives in Virginia Beach, VA with his wife, Deanna.

Harold says, “I’d rather see the audience taking notes than to hear their applause.” This remark speaks to his intense desire to make a meaningful connection with his audience, which is his ultimate objective.