
May 16, 2023 | Session 3 | Build Relationships & Be Clear
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Build Relationships
Focus on developing a great team; the business results you want will follow.
- Ask the kinds of questions that build strong working relationships.
- Recognize the positive effects of investing in the emotional bank accounts of your team members.
- Strengthen your relationships by using behaviors and actions that enhance communication and increase trust.
Be Clear
Avoid performance issues that stem from unclear expectations.
- Recognize the importance of being clear as a way to maintain engagement and efficiently achieve results.
- Consistently follow six steps that ensure you are clear about your expectations.
Pre-Work
- View Videos: New Product, New Problem and Spotlight
- Complete Coach and Develop activity
Post-Work
- Skills Challenge: Digging Deeper
- Group Discussion
FUTURE LEADERS COURSE HOMEPAGE

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May 16, 2024 | Session 3 | AM Session
05/16/2024 at 11:00 AM (EDT) | 120 minutes
05/16/2024 at 11:00 AM (EDT) | 120 minutes
May 16, 2024 | Session 3 | PM Session
05/16/2024 at 3:00 PM (EDT) | 120 minutes
05/16/2024 at 3:00 PM (EDT) | 120 minutes
Leader: Build Relationships Breakout Group
Open to download resource.
Open to download resource.
Volunteer to be your group leader. Review this file in advance. Share your screen, and advance the activity for the group in Zoom. Ask probing questions to ensure an inclusive and lively discussion.
Leader: Be Clear Breakout Group
Open to download resource.
Open to download resource.
Volunteer to be the leader. Review this file in advance of the live session. Share your screen in Zoom and advance the slides for the group. Ask proping questions to ensure an inclusive and lively discussion.
Session 3 Knowledge Check
5 Questions | 3 attempts | 3/5 points to pass
5 Questions | 3 attempts | 3/5 points to pass
Complete this knowledge check after viewing Session 3.
Session 3 Discussion: Building Relationships
Make 1 discussion post to continue.
Make 1 discussion post to continue.
What strategies have been effective for you in building relationships?
Please reply to at least one other comment.
Skills Challenge: Digging Deeper
Open to download resource.
Open to download resource.
Review this document to have meaningful conversations with team members. Uncover what motivates them and learn how you can support them
Skills Challenge 3 Discussion: Conversations
Make 1 discussion post to continue.
Make 1 discussion post to continue.
Have you had a manager that was a great communicator and/or coach? What set them apart?
How did your conversations with team members go? What did you learn from these conversations?